Returns & Refunds | Ewheels Shop

Returns & Refunds

If you are unsatisfied with your purchase we will gladly accept your returned item. Our general returns policy lasts 14 days. If 14 days have gone by since the arrival of your purchase unfortunately we can't offer you a refund or exchange. However this time period may be extended or shortened depending on your product manufacturer. Note some brands qualify for a 14 day return guarantee. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Customers are responsible for returning merchandise at their own expense unless notified otherwise. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returned product will have a restocking fee of 5-30% depending on the manufacturer.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ewheelsshop.com.

Policy by brand

X-treme Scooters 

Scooter-X [No Returns, Products have full warranty]

Big Cat

Greenbike USA 

Addmotor

Trikke

Enzo ebike [No Returns, Products have full warranty]

Surface604

Shocke Bikes

Ego Bikes [No Returns, Products have full warranty]


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ewheelsshop.com and send your item to: the address that we provide to you.


Shipping
To return your product, you should mail your product to: the address that we provide to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping your item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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