Every orders will be confirmed via e-mail directly after you place your order. The confirmation means that we have only received your order in our system and have pre-authorized your credit card for the purchase. After we receive your order we will automatically reach out to our vendors to confirm that the product(s) are in stock and available for immediate shipment. If your product by chance is on back order or unavailable we will void the pre-authorization and contact to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order to the destination.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to email@example.com and we will process a claim on your behalf.
Cancellations & Refunds:
Any order that cancelled after the initial 48 hours is subject to a $20 administration fee whether or not your product has shipped. If you product has already shipped then you will be subject to a 10% restocking fee.