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Every orders will be confirmed via e-mail directly after you place your order. The confirmation means that we have only received your order in our system and have pre-authorized your credit card for the purchase. After we receive your order we will automatically reach out to our vendors to confirm that the product(s) are in stock and available for immediate shipment. If your product by chance is on back order or unavailable we will void the pre-authorization and contact to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order to the destination.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to firstname.lastname@example.org and we will process a claim on your behalf.
Cancellations & Refunds:
Any order that cancelled after the initial 48 hours is subject to a $20 administration fee whether or not your product has shipped. If you product has already shipped then you will be subject to a 10% restocking fee.
At the EWheels Shop our goal is to make each customer have the best experience possible. If there is any store online that has a lower price than us on item that you purchased please let us know and we will match it fits our price match criteria. We want our customers to get the best possible value for each item which they order. Or even if you find that our own store has a lower price for the same item you have ordered within a one month of your purchase date (promotions excluded) we will make sure to refund the difference as well.
If you ever want to request your partial refund simply e-mail us a link to the product that you are inquiring about on our website, or from our competitors website within one month from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
At Ewheels Shop We Have You Covered with Full Manufacturer Warranty on all Bikes, Skateboards, Mopeds, Scooters, Trikes & Accessories! Customer's Warranty begin the day the unit is purchased. They cover 100% factory defects and defaults only. Please contact us at email@example.com for any issues.